5 Reasons to Upgrade to MiVoice Business

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The Optimal Solution for Mitel On-Site Customers to Transition to a Modern Communications Platform

If you’re a Mitel legacy on-site customer and are looking to upgrade your unified communications capabilities or replace your whole system, consider MiVoice Business. This feature-rich unified communications platform delivers the financial choice and deployment flexibility demanded by modern technology leaders. 

Enjoy complete communications, collaboration, and customer experience capabilities to cater to the needs of any size organization at every stage of your growth. Mitel offers a full range of deployment and commercial options, including the new SMB Controller designed for small business or branch office segments of up to 150 users. This is the perfect solution for customers previously using MiVoice Office 250, MiVoice Connect, or 14.2.

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5 Benefits of MiVoice Business

enterprise features

 

  1. Advanced Enterprise-Level Communication Features

    MiVoice Business offers embedded mobility for greater communication freedom, along with unified communications, collaboration, and fully featured voice mail and automated attendant capabilities. It also includes a fully integrated contact center solution for excellent customer service.
conferencing

 

  1. Integrated Collaboration, Conferencing, and Customer Experience Solution

    MiVoice Business provides an integrated communications solution that combines messaging, collaboration, and contact center capabilities. With MiCollab and MiTeam Meetings, you get enterprise collaboration software and real-time video conferencing, while MiContact Center Business supports call center agents or omnichannel agents.
flexibility

 

  1. Deployment Flexibility

    MiVoice Business can be deployed on-premises, in a public cloud, or in a private cloud environment. You can also choose between a traditional upfront CapEx purchase or an OpEx subscription. This flexibility allows the platform to fit the unique needs of any size organization at every stage of growth.
ip

 

  1. Full Range of IP Desktop Devices and Accessories

    With MiVoice Business, you can take advantage of a full range of IP desktop devices, accessories, and meeting room solutions that provide advanced applications where and when you need them.
remote

 

  1. Ideal for Remote Working

    In today’s remote-working world, customers can create a virtual workspace in any location, whether they’re at their computer, using their desk phone, or on the go with only a smartphone. MiTeam Meetings brings team collaboration and video conferencing into the solution, fully integrated with MiCollab.

Features

  • Single enterprise identity
  • Dynamic extension
  • Single number reach
  • Hot desking
  • Teleworker
  • Auto-Attendant
  • Flexible day/night mode
  • Call routing
  • Unified messaging
  • Flexible music on hold
  • Enhanced call screening
  • Embedded Meet Me conferencing
  • Deep call control, collaboration, and meetings with MiVoice Business and MiCollab
  • Advanced enterprise-level features comparable to your current Mitel communications platform
  • Deployment flexibility with on-site, private cloud, or public cloud options (AWS/Azure)
  • In-office, hybrid, or work-from-home options
  • Broad portfolio of IP phones, wireless SIP-DECT devices, and accessories for growth
  • Option to consume via monthly subscription commercial terms
  • Smooth transition from your current Mitel communications platform to MiVoice Business

Applications

MiVoice Business provides a complete communications solution that includes messaging, collaboration, and contact center capabilities. This comprehensive solution enables faster and more effective communication across all levels of the organization.

Enterprise Collaboration

MiCollab and MiTeam Meetings provide enterprise collaboration software and real-time video conferencing for businesses across different time zones and geographies. This feature ensures that communication is not hindered by distance and facilitates seamless collaboration between team members.

Scalable Customer Experience

MiContact Center Business offers scalable customer experience solutions for sales, service, support, and more. This feature ensures that customer interactions are handled efficiently and effectively, leading to a positive customer experience.

Call Handling Application

MiVoice Business Console is a PC-based call-handling application designed for department or office attendants. The application has an intuitive graphical user interface that makes call handling easier and more efficient, ensuring that communication within the organization is seamless.

Is this product right for you?

Get in contact with Unified Communications expert from VLCM to see if upgrading to MiVoice Business is right for you. Simply fill out the following form to get connected to a representative within 1-2 business days, or give us a call at 1-800-817-1504. 

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