Voice Solutions for State and Local Government

Committed to public service in a secure, reliable, and efficient way.
Mitel

Take your public service to the next level with a unified communications solution that enhances the citizen experience while ensuring regulatory compliance*.

Government organizations around the globe are benefiting from Mitel's UC capabilities to bring consistency of communications across departments, omnichannel contact center strength and integration dept via a true Enterprise grade solution that can be deployed to meet sovereign deployment and purchasing requirements.

productivity
Enhanced citizen service and worker productivity

Deliver high-quality citizen services via omnichannel interactions and real-time internal collaboration and communication.

safety
Flexibility and security

Benefit from a full range of options for communication and collaboration platforms, user profiles, deployment options, and licensing models to meet sovereign deployment and purchasing requirements in the Public Sector.

transformation
Safe digital transformation

Mitel has an unsurpassed track record in maintaining business continuity during migration / transition, which can be done at a pace in line with the organization’s needs.

compliance
Keeping regulatory compliance in mind

Have peace of mind knowing that Mitel Government Solutions include common controls used to address requirements in regulated environments (such as GDPR, RAY BAUM’S Act, and Kari’s Law) which require security, privacy, and/or anti-fraud measures.*

mitel for government

 

Mitel Government solutions boost the service you provide to the public, in a secure, reliable, multi-departmental, and cost-efficient way; with the deployment flexibility that you demand and the common controls to comply with national and international regulations*.

  • Enhance Citizens’ Experience with Mitel’s omnichannel customer experience solutions that allow you to serve citizens and peers on their preferred channel (phone, email, SMS, web chat, etc.) in both self-service and human-assisted service modes.

  • Work from Anywhere: Keep government workers satisfied by providing staff the ability to work

  • Collaboratively from any location or device that makes them comfortable and productive ( mobile phone, IP DECT, desk phones, or softphones).

  • Survivability and service continuity: Mitel offers solutions and services capable deliver world-class reliability and survivability.

  • Regulatory Compliance*: includes common controls that customers may use to help address requirements in their regulated environments, such as security, privacy, and/or anti-fraud measures ( e.g., PCI DSS, GDPR, HIPAA, Dodd Frank Act, and MiFID II) via product features or through partnerships with providers. 

  • Operational Flexibility: Mitel’s Communications Platforms, Collaboration, and Contact Center applications are flexible to be deployed on-premise, in a private cloud, or in the public cloud as a dedicated instance for optimal security.

  • Extensible: easily integrate into your front and back office systems and hardware using packaged and customized integrations.

  • Supply options: Mitel, and its vast partner channel, have a plethora of purchasing conduits options for the Public Sector, to fit vendor selection processes and the consolidation of suppliers. 

Integrations for the Public Sector 

Citizens expect a coordinated, quick, and efficient service from Government, regardless of the dependencies of the entities involved and the technology or applications they may use.

Mitel offers proven, real-case successes of integrations with the most common tech stack in Administrations around the world. The open APIs allow us to integrate with virtually any relevant application today.

 

Mitel Deployment and Integrations with:

Ascom Tixeo
Zendesk Salesforce
ServiceNow Microsoft Teams
SAP Microsoft Dynamics
Facebook WhatsApp
Twitter LumenVox

 

Get in touch with a VLCM Voice engineer to get started

Simply fill out the form to get in touch with a VLCM expert, or give us a call at 1-800-817-1504 to learn more about Mitel's easy-to-use app for phone, text messaging, and video improves communication with citizens and personnel. 

*Controls enabling compliance to regulatory standards may vary based on specific Mitel product capabilities and components and may be delivered via one or more Mitel products, Mitel Solutions Alliance (MSA) partner solutions, or a demonstrated integration to a 3rd party solution via Mitel Professional Services and may require additional corporate IT controls. Degree of product specific compliance is documented as part of Mitel's publicly available documentation for the applicable product, partner solution or professional service integration.For more information regarding Mitel's ability to help customers comply with regulatory standards, please contact your Mitel Representative or VLCM.