How VLCM Saved a National Child Care Provider $1M in Dial Tone Costs

Overcoming telecom infrastructure challenges

Our client is a leading provider of more than 1,100 child care facilities throughout the United States. When we first met the client, their phone infrastructure spanned several vendors, resulting in high support needs and complexity for their small telecom team of five people. By consolidating their phone infrastructure to one vendor, the client can now focus on providing top-notch customer care without worrying about complex telecom systems and unnecessary costs. Since deployment, our client has saved $1 million in dial tone costs. VLCM, with the help of Smart Hands, has successfully consolidated the phone systems across 150 sites in six months and aims to have 400 sites completed by Fall 2024. 

“[Our client] has small locations. As few as ten phones per location, and thirty phones on the high end,” explains Gene Godfrey, VLCM’s Technical Director of Communication Technologies, “Because they make many acquisitions, they’ve never had any centralized phone product in their history. This has resulted in their telecom team trying to support 8 different flavors of phone systems over the years. By reducing their phone infrastructure to down just one system, the telecom team has reduced their support load from hundreds of tickets per month to ten to twelve.”

VLCM’s expertise

The project began with a proof of concept for the three sites experiencing the most significant phone infrastructure issues. As VLCM replaced the legacy phone systems with a Unified Communications as a Service (UCaaS) voice solution, the client’s telecom team saw a sharp reduction in support tickets and improved call quality and reliability. The facilities teams felt they could communicate more effectively with parents and caregivers, ultimately increasing satisfaction and confidence in their services. As a result of the project’s success, VLCM received approval to proceed with replacing phone systems in an additional 400 sites. 

Upgrading phone systems at a site may require additional tasks beyond upgrading legacy phones. Each facility’s unique nature may involve replacing faulty copper wire, integrating with fire and security systems, and decommissioning old dial tone provider phone lines. These tasks can result in significant cost savings for each location, ranging from $600 to $6000 per month in dial tone costs alone.

Thanks to VLCM’s expertise in upgrading phone systems, the client experienced a smooth and efficient transition to an updated UcaaS voice solution. This led to significant cost savings, reduced support needs, and improved communication capabilities, positively impacting the client’s operations and customer relationships. VLCM’s personalized approach played a critical role in the project’s success, and the team continues to provide ongoing support to ensure the client’s telecom system remains efficient and effective. With their upgraded phone system, the client is well-positioned to continue providing quality child care nationwide.

To learn more about VLCM’s Voice solutions and services, please visit www.vlcm.com/unified-communications. To read how VLCM has helped other clients Get IT Right, visit our Customer Success Stories Library.

Chat with a Voice Specialist

Partner with VLCM to achieve a comprehensive communications strategy that fits within your budget and resources. Our team can help you:

• Analyze your network to identify potential areas of improvement
• Assess your current communications setup to identify gaps or inefficiencies
• Design and implement a solution tailored to your unique needs and constraints
• Provide ongoing support and maintenance to ensure your communications stay up and running smoothly

To start your journey, submit the form on your right. Following your form submission, VLCM will:

• Contact you via your preferred method of communication within one business day
• Schedule a virtual or in-person meeting with a member of our team